Following international hospitality standards, check-in happens at 3 p.m. and check-out before 12 p.m. If there is availability, you may request a late check-out with an extra charge to enjoy your room a while longer. At the lobby you may find courtesy bathrooms that you may use before leaving the resort. You will be able to ask for towels, use the hair dryer, shampoo and soap.
Before you leave the hotel, the Bell Boys staff will let you know your luggage pick-up according to your schedule. To leave the resort, the front desk staff will give you an exit pass once you've successfully closed your stay's account. This pass will be asked by the Bell Boys staff before leaving the premises.